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FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Account

Do I have to create an account?

What's my username?

What happens if I've forgotten my password?

How can I change the address details on my HowCurious? Ltd account?

Orders

How do I place an order?

How do I remove or change the quantity of an item in my basket?

How do I know if you have received my order?

I have not received a confirmation email

How do I track my order?

Do you sell gift vouchers?

I've got a coupon, how do I redeem it?

Can I change an order once I've placed it?

Payments

How can I pay for my order?

Why is my card being rejected?

Am I charged for the items as soon as I order them?

Delivery

Do I have to pay for delivery?

If part of my order is out of stock, do I have to pay an extra delivery charge when it's sent to me?

How long do I have to wait for my order to arrive?

What if I'm out when the postman/woman or courier tries to deliver?

Will you deliver to an upstairs flat?

My address is unsafe or inaccessible

Can I have different items from the same order delivered to more than one address?

Does HowCurious? Ltd accept and deliver orders from outside the UK?

Refunds and Returns

How do I return an item I have purchased?

Do I have to pay for returns?

Security

Is it safe to shop online at www.acuriousgift.co.uk?

What do you do with my details?

Will I receive marketing emails from HowCurious? Ltd?