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Please read the information below before starting your returns process.

How do I return?

This portal is for UK customers only. If you are outside of the UK and wish to return an item, please email info@acuriousgift.co.uk. If your item has been broken in transit, please email info@acuriousgift.co.uk with photographs of the damage. In these cases, we will simply replace or refund and ask you to dispose of the broken item, there is no need to return it.

1. Enter your order number (it begins with HC) and email address (please make sure you use the address that you ordered with) in the fields above and click Start.

2. Follow the instructions and select the items you want to return.

3. You will receive a confirmation email with the shipping guidelines once the return request is approved.

4. Our returns are handled by Collect+, who have 7,500 drop off points across the UK. Most are open early 'til late 7 days a week. View them here: https://www.collectplus.yodel.co.uk/store-locator?v=2

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

• They must be in original condition.

• Packed so as to avoid breakages i.e with bubble wrap or packaging chips.

• In the original packaging.

• Unused i.e incense sticks/cones and candles.

• For clothing, unwashed and jewellery, unworn.

Are there any charges for return?

• We will pay the cost of the return if the item is faulty, misdescribed, late or we have sent the incorrect item. If your item has been broken in transit, please email info@acuriousgift.co.uk with photographs of the damage. In these cases, we will simply replace or refund and ask you to dispose of the broken item, there is no need to return it.

• In all other circumstances you must pay the costs of return. For example, if you have ordered incorrectly or have simply changed your mind. The cost per return is £4.40 (ex VAT), this amount will either be deducted from your refund or requested from you before sending any replacement (if applicable). 

• The original shipping charge (if applicable) will be refunded if the item is broken, faulty, late, misdescribed or we have sent the incorrect item, and only if you have purchased that item on it's own.

• The original shipping charge (if applicable) will not be refunded If you have purchased other items in the same shipment, which you are happy with.

 

How soon will I get my refund?

• If you have requested a refund, once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If rejected, we will follow up with an email to explain. 

• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days. 

 

How soon will I get my replacement?

• If you have requested a replacement, once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement. If rejected, we will follow up with an email to explain. 

• If you are approved, and your replacement is in stock, this will be packed up ready to go out on the next collection day. Royal Mail collect our parcels on Mondays, Wednesdays and Fridays. It will be sent out on a 48 hour tracked service.